Frequently asked questions
How can I pay?
- Wire transfer
- VISA card (via Paypal)
- Mastercard (via Paypal)
- American Express (via Paypal)
- Cash on delivery (only in Germany)
How long is the delivery time?
- Standard and Economy shippings take from 2-3 working days in Germany up to usually 3-7 days worldwide. This may vary on your shipping address.
- Express shipping in Germany in 1 day.
- Worldwide Express is between 1 and 3 days, this may vary on your shipping address.
Where can I get support for my CORE products?
Oh, we have a support page for that » http://corekites.com/us/support
I ordered a wrong item, how's the refund procedure?
Please check our refunds policy page for detailed information.
I need something that is not available in this store. Do you have it though?
We guarantee the availability of spare parts for our products for 6 years after the product launch, so the chance we have it, is really high. Simply drop us a note using this feedback form and we'll reply asap.